Refund policy

Heavenly Branded Return Policy

Thank you for choosing Heavenly Branded for your framed picture and canvas print needs. We are committed to ensuring your satisfaction with every purchase. Please carefully read our return policy outlined below:

1. All Sales Are Final
   Due to the personalized nature of our products, all sales are considered final. We are unable to offer refunds or exchanges for any reason other than damage.

2. Damaged Products
   If you receive a product that is damaged, please contact us within 7 days of delivery. To qualify for a refund or replacement, please provide:
   A description of the damage.
   Photographic evidence of the damage to the product and packaging.

3. Return Process for Damaged Products
   Once the damage is confirmed by our team, you may choose one of the following options:
   A full refund.
   A replacement product at no additional charge.

4. Shipping Costs 
   Any shipping costs associated with returning a damaged product will be covered by Heavenly Branded.

5. Customer Responsibility 
   It is your responsibility to inspect the product upon arrival and report any issues immediately.

6. Limitations 
   The return policy applies only to items purchased directly from Heavenly Branded.
   We do not accept returns or exchanges for custom orders or items sold by retailers or third-party agents.

7. Customer Support
   For questions, concerns, or to report a damaged product, please email us at contactheavenlybranded@gmail.com.

We appreciate your understanding and trust in our handcrafted products. Every piece is created with love and attention, ensuring that you receive a truly unique and special item from Heavenly Branded.